At Cigarettesroad.com, we are committed to delivering your order safely, discreetly, and on time. Here’s everything you need to know about how we ship your items.
1. Order Processing Time
• Orders are processed and shipped within 24–48 business hours after payment confirmation.
• You will receive a tracking number as soon as the package is shipped.
2. Shipping Methods
• We partner with trusted international postal and courier services depending on your location.
• We ship worldwide, including the USA, Canada, EU countries, and CIS.
3. Estimated Delivery Time
• USA & Canada: 14–21 business days.
• Europe: 10–15 business days.
• CIS and other countries: 12–20 business days.
Please note that shipping times may vary due to customs procedures, postal service delays, and holidays.
4. Tracking
• All orders come with a tracking number.
• You can track your shipment online using your local or international postal provider.
5. Packaging
• Every package is shipped in discreet, plain packaging without revealing its contents.
• We guarantee full privacy and safe handling of your order.
6. Delivery Guarantee & Support
To ensure your confidence, we offer:
• Free reshipment if your package shows no movement for 30+ days.
• Full refund if a reshipment is not possible.
• Photo confirmation of packaging and shipment upon request.
• Real-time support during the entire delivery process.
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If you have any questions about shipping, contact us here — we’re always ready to help.
