At Cigarettesroad.com, we value our customers and stand behind every order.
We offer clear and transparent refund and return policies to ensure your complete satisfaction.

1. Refunds and Reshipments
• If your order is not delivered within 40 business days after shipment, we will offer either a free reshipment or a full refund — your choice.
• If your parcel is lost or held at customs, we will also provide reshipment or refund.

2. Return Conditions
• For legal and hygienic reasons, opened tobacco products cannot be returned.
• If you receive damaged goods, please contact our support team within 48 hours of delivery and provide photo evidence for a quick resolution.

3. How to Request a Refund
• Contact our support team via the Contact Us page.
• Provide your order number and describe the issue briefly.
• Attach a photo if necessary.

We will process your request within 1–3 business days.

4. Exceptions
• We are not responsible for delays caused by incorrect shipping information provided by the customer.
• Change of mind after shipment is not a valid reason for return.

5. Contact
For any refund or order issues, please contact us through our Contact Us page.